Returns & Refunds
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
How to start a return
To request a return, please use the track & trace email you received after your order was shipped.
In this email, simply click on “Return item” and follow the steps shown.
Returns that are sent back without first requesting a return through this process cannot be accepted.
If you have any issues accessing the track & trace email, you can always contact us at support@solveyfem.com.
Return conditions
To be eligible for a return, your item must:
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Be in the same condition as received
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Be unused and unopened
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Be in its original packaging
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Include proof of purchase
Damages or issues
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-returnable items
Certain items cannot be returned, including:
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Personal care products (such as beauty or intimate care items)
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Perishable goods
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Custom or personalized products
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Sale items and gift cards
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Hazardous materials or flammable products
If you’re unsure whether your item is eligible, feel free to contact us.
Exchanges
The fastest way to receive a different productt is to return your item and place a new order once the return is approved.
EU 14-day cooling-off period
For orders shipped within the European Union, you have the right to cancel or return your order within 14 days without giving a reason, provided the item meets the return conditions listed above.
Refunds
Once we receive and inspect your return, we’ll notify you about the approval status.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since approval, please contact us at support@solveyfem.com.
