FAQ.
Questions, answered.

Can’t find your question here? Feel free to contact us at support@solveyfem.com, we aim to respond to all messages within 1 business day 🩷

Using our products

01 How do I use Boric Acid?

Boric Acid is used vaginally. Insert one capsule before going to bed, so it can work overnight🌙

Most women use it for 2 to 14 nights, depending on how their body responds.

You can stop once everything feels completely normal again 🩷

02 How do I use Restore Probiotics?

To take care of your vaginal flora 💛

The Restore Probiotics are often used as part of a daily routine to support against symptoms of BV or yeast infections, or just as overall balance. Take the recommended daily dose with water.

For the best results, we recommend using them consistently for at least 4 to 6 weeks. Probiotics need a little time to build up and support your vaginal flora, so consistency is key ✨

03 How do I use Carvacrol Complex?

Carcavrol is an oral supplement and supports from within 😊

The carvacrol is often used during active discomfort. When symptoms from BV and yeast infections are recurring, or when you prefer to take your supplements oral 🫶

Take 2 supplements daily with (warm) water.

04 How do I use the UTB Blend?

The UTB Blend is for that extra bladder support 🩷

Mix one scoop with water, preferably before bedtime. This is often used when you need some extra help, especially around intimacy

Combining products

05 Can I combine Boric Acid and Restore Probiotics?

Absolutely! Our Inside & Out bundle🩵

Boric Acid works locally, while probiotics support long-term balance from within.

06 Can I combine Carvacrol and Restore Probiotics?

Carvacrol and probiotics can be used together 💛

Carvacrol supports your body’s internal balance, while the Restore Probiotics help rebuild and maintain healthy vaginal flora.

You can see it as:
Carvacrol = supports balance from within
Probiotics = helps rebuild the good bacteria ✨

07 Can I use Boric Acid and Carvacrol together?

Yes! Boric Acid and Carvacrol can be used together 🩷

They both support your balance, but in different ways. Boric Acid helps locally in the vagina, while Carvacrol supports from within.

That’s why many women choose to combine them, especially when dealing with persistent or recurring imbalance ✨

Safety & your cycle

08 Can I use Boric Acid during my period?

Yes, you can use Boric Acid during your period ❤️

Some women prefer to pause on heavier flow days, simply because it can feel a bit less comfortable or more messy. That’s completely okay.

You can continue once your flow feels lighter, or use it before or after your period if that feels better for you 🫶

09 Do your products affect hormonal contraception?

No worries, our products do not interfere your birth control💦

10 What can I use during pregnancy?

During pregnancy, we recommend avoiding Boric Acid and Carvacrol 🤍

You can safely use the following products during pregnancy, but always make sure to check with your healthcare provider:

• Restore Probiotics
• UTB Blend
• Shave Bar
• Intimate Care Cream

If you’re pregnant and unsure what’s best for your body, we always recommend checking with your midwife or healthcare provider too 🌿

Orders, shipping & returns

11 I didn’t receive an order confirmation.. What should I do?

No worries, this can happen sometimes 🙃

Please check your spam or junk folder first, as the confirmation email may have ended up there.

Still can’t find it? Send us an email at support@solveyfem.com and we’ll be happy to check it for you 💌

12 Money was deducted from my account, how is that possible?

This usually happens when an active subscription is linked to your account 😊

The quickest way to check or manage this is by logging into your account. There, you can view your subscription details and make changes if needed.

If you can’t log in or you’re unsure what happened, please email us at support@solveyfem.com and we’ll check it for you right away ✨

13 How can I cancel my subscription?

You can cancel your subscription anytime 🩵

The fastest way is to log into your account and manage your subscription there.

Need a little help? Send us an email at support@solveyfem.com and we’ll be happy to help you cancel it

14 Within what timeframe do you ship orders?

Orders within the Netherlands are usually delivered within 1 business day 📬

As soon as your package has been shipped, you’ll receive a track & trace link so you can easily follow your delivery 🩷

15 How can I return my order?

You can return your order to the following address 💌

SolveyFem
Eerste Atjehstraat 56a
1094 KP Amsterdam
The Netherlands

Once we’ve received your return, we’ll process your refund as soon as possible.

Need help with your return? Feel free to contact us, we’re happy to help 😇

Science-backed · Made by women who've been there · Vegan · EU-formulated